As an Overnight Call Centre Agent, you will be in continual contact with clients, along with our clients’ customers, fleet controllers and drivers. You will be an expert communicator that demonstrates knowledge, empathy and professionalism across our various communication channels including phone, email, and web platforms. You will be self-motivated and thrive operating as a team member. You will display an accurate eye for detail, be customer focused and eager to assist in every way. You will be efficient and effective, complying at all times to Equity Transport Groups’ policies and procedures.

• Excellent written and oral communication
• Pleasant telephone voice and manner
• Outstanding communication and problem-solving skills
• Punctual and dependable
• Ability to deal patiently with customer enquiries and problems, and ability to remain courteous and polite
• Ability to work in an area with changing and sometimes conflicting priorities
• Well organised with ability to multi-task and perform well under pressure
• Excellent oral and written communication
• A great sense of customer focus
• Confidence to work unsupervised
• Accountability for your actions and the success of Equity Transport Group