The Accounts Officer plays a vital role in the business. You will be in contact with service providers, contractors, chauffeurs, clients, and their customers. You will be a self-starter who is highly motivated, reliable and can support and motivate other team members. You will display an accurate eye for detail, be a team player, be customer focused and eager to assist in every way and be efficient and effective in his/her overall duties. You will fully understand and comply with the Star Group Policies, Procedures and may be required to provide reports to management on a continual basis. You will also assist in the training of Accounts Staff as required.

• Verifying bookings after transfer is complete, including Pricing and Contractor Pay.
• Pricing bookings that the system has been unable to price automatically.
• Charging client’s credit card for any additional charges incurred such as waiting time or excess charges.
• Assisting clients with requests for receipts/tax invoices.
• Processing credit card refunds for clients within 24 hours of receiving notice of cancellation.
• Raising weekly/fortnightly/monthly invoices for clients on payment terms.
• Assisting other staff members, from Colleagues to Management, resolve client disputes in an efficient, helpful, and courteous manner.
• Processing Contractor Payment Runs on a weekly/fortnightly basis, including adjustments, reporting and distribution of documentation to Contractors and Management.
• Resolution of Contractor Payment disputes, in a courteous and professional manner.
• Liaising with Contractors on a continual basis to ensure their information is up to date and reporting to relevant
• Operations Manager when necessary to seek assistance in obtaining the required information.
• Creating Journals for adjustments to Contractor Pays and Client Accounts.
• Processing Commissions and Overrides, including calculation and reconciliation to invoices.
• Responding to incoming emails within 24 hours, with a helpful and professional manner.
• Providing any assistance in any areas that may be required from time to time as required by Accounts Team Leader and/or Accounts Manager.

• A minimum of 5 years’ proven experience in Administration/Accounts.
• Exceptional work ethic and time, task, and resource management skills.
• Strong problem solving, critical thinking, coaching, interpersonal, and verbal and written communication skills.
• Proficiency with computers, especially MS Office.
• Ability to plan for and keep track of multiple tasks and deadlines.